Shipping policy
Last Updated: September 23, 2026
Thank you for shopping with Magic Mind. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through our online store.
1. Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders are processed on business days, excluding weekends and applicable holidays.
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.
During periods of high order volume, processing may take additional time. If there is a significant delay, we will make reasonable efforts to provide an update when applicable.
2. Shipping Methods
Available shipping methods and applicable charges will be displayed during checkout based on the destination, order details, and available shipping services.
Estimated delivery times may vary depending on the selected shipping method and destination.
Unless otherwise stated during checkout, delivery estimates generally begin after the order has been processed and shipped.
3. Estimated Delivery Times
For general guidance:
- Standard Shipping: Approximately 5–10 business days
- Expedited Shipping: Approximately 3–5 business days, where available
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before the order is completed.
Any promotional shipping offer will be subject to the terms presented at the time of purchase.
5. Order Tracking
When tracking information is available, it will be provided through the shipping confirmation or order information.
Tracking information may take approximately 24–48 hours to become active after the package has been handed over to the carrier.
If tracking information does not immediately show movement, please allow additional time for the carrier's system to update.
6. Shipping Carriers
Depending on the destination and selected shipping method, orders may be shipped through available delivery carriers.
Carrier availability may vary by location and order.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before completing your order.
If you notice an incorrect address after placing an order, contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before the order has been processed or shipped. Once an order has shipped, changes to the delivery address may no longer be available.
8. Delivery Delays
Delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Customs or import processing
- Incorrect or incomplete shipping information
- Other transportation or logistical disruptions
Such delays do not necessarily indicate that an order has been lost.
9. Lost, Damaged, or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area and contact the carrier when appropriate.
If a package appears to be damaged or there is another delivery issue, please contact us at ramsaymui@gmail.com and provide your order number and relevant details.
We will review the available information and provide reasonable assistance.
10. International Shipping
International shipping availability depends on the destination and the shipping options offered at checkout.
International orders may be subject to customs processing, import requirements, taxes, duties, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or fees that are not included at checkout may be the responsibility of the customer unless otherwise stated.
Delivery times for international orders may vary depending on customs and local carrier processing.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate requests before an order enters processing or shipping.
Once an order has been processed or shipped, changes or cancellations may no longer be available. In such cases, the applicable return process may apply.
12. Contact Us
If you have questions about shipping, order processing, tracking, or delivery, please contact:
Magic Mind Customer Support
Email: ramsaymui@gmail.com
Please include your order number whenever possible so that we can review your request more efficiently.