Refund policy

Last Updated: September 23, 2026

Thank you for shopping with Magic Mind. We want to provide clear information about our return and refund process. Please review the following policy before requesting a return.

1. Return Eligibility

You may request a return within 30 days of the delivery date, provided that the order was purchased directly through our online store.

To be eligible for a return:

  • The item must be in its original condition.
  • The item should be unused and suitable for return.
  • Original packaging and included components should be retained when applicable.
  • You must provide valid order information so that we can locate and review the purchase.

Items that may not be eligible for return include:

  • Items that have been used or altered after delivery.
  • Items returned without required packaging or components.
  • Items damaged due to improper handling after delivery.
  • Orders purchased through unauthorized third-party sellers or marketplaces.
  • Promotional or final-sale items when the applicable terms clearly state that they are not eligible for return.

2. How to Request a Return

Before sending an item back, please contact our customer support team at:

Email: ramsaymui@gmail.com

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Product name
  • Reason for the return
  • Photos or other relevant information, if applicable

Please wait for return instructions before shipping an item back. Returns sent without prior authorization or the required information may take longer to process.

3. Return Shipping

Unless otherwise required by applicable law, the customer is generally responsible for return shipping costs when the return is requested for personal preference or other reasons not caused by an error on our part.

If an item arrives damaged, incorrect, or otherwise requires review due to an issue with the order, please contact us before returning the item. We will review the situation and provide appropriate instructions.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

4. Refund Processing

Once an approved return is received, the returned item will be reviewed to confirm that it meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

After the refund is processed by us, it may take approximately 5–10 business days for the funds to appear, depending on your payment provider or financial institution.

5. Partial Refunds

A partial refund may be considered if:

  • The returned item is not in its original condition.
  • Packaging or included components are missing.
  • The item has been damaged after delivery due to improper handling.
  • The return does not fully meet the requirements described in this policy.

Any applicable adjustment will be communicated during the return review process.

6. Damaged or Incorrect Items

If you receive an item that appears damaged or different from what you ordered, please contact us as soon as reasonably possible at:

ramsaymui@gmail.com

Please provide your order number and, when applicable, clear photos of the item and packaging. We will review the information and provide instructions for the next steps.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be available and the customer may need to follow the applicable return process.

8. Exchanges

If you would like to exchange an item, please contact us at ramsaymui@gmail.com.

Exchange requests are reviewed based on product availability and the applicable return requirements.

9. Refund Delays

If you have been notified that your refund has been processed but have not received it:

  1. Check your original payment account.
  2. Contact your payment provider or financial institution.
  3. If the refund still does not appear, contact us at ramsaymui@gmail.com so we can review the transaction.

10. Third-Party Purchases

Products purchased through another retailer, marketplace, or third-party seller may be subject to that seller's own return and refund policy.

Please contact the original seller for assistance with purchases that were not made directly through our online store.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law.

Where applicable law provides additional rights or protections, those rights will continue to apply.

12. Contact Us

If you have questions about returns, refunds, exchanges, damaged items, or order cancellations, please contact:

Magic Mind Customer Support
Email: ramsaymui@gmail.com

We will review your request and provide assistance based on the applicable order information and this policy.